Help Centre
Resource Library - Scheme Administration
Employer portal management
Transfering in and out of the scheme
- Can I cash in the money in my workplace pension now? I’m not approaching retirement yet.
- What happens if I leave my employer or the scheme?
- What happens to an employee’s pension if they leave the company?
- How do I transfer an existing pension to my NOW: Pension scheme?
- Is a NOW: Pensions Scheme transferable?
- What would be the benefit of transferring my existing pension in to the NOW: Pension scheme?
Employee communication
Managing contributions
Opting in
Opting out
Resource Library - Personal data breach
Personal data breach (December 2020)
Resource Library - About Auto Enrolment
General information
- How can I make sure my dependants get my pension savings if I die?
- Can I cash in the money in my workplace pension now? I’m not approaching retirement yet.
- How does salary sacrifice work with fluctuating earnings?
- How much is the State Pension?
- Your Benefit Statement explained
- Tax relief top-up
- What is automatic enrolment?
- What are work-based pensions?
- What is auto enrolment?
- Why have I been re-enrolled again even though I opted out?
- Is there anything I can do to prevent being re-enrolled?
- Why doesn’t my enrolment letter tell me why I have been re-enrolled?
- Why didn’t I receive a postponement letter around my re-enrolment date?
- Can I opt out again after re-enrolment?
- When I was first enrolled I had special circumstances, why wasn’t I excluded from re-enrolment?
- What does my employer have to do at re-enrolment?
- What is opting out?
- What’s the difference between net pay and relief at source?
- Complete guide to re-enrolment
- What happens to my pension savings if I die before retirement?
- What are my options at retirement?
- When can I retire?
- Why do we need auto enrolment?
- Why did the government introduce auto enrolment?
- What is an opt-out period?
- Who is eligible to join a workplace pension?
- What happens when an eligible worker has passed their State Pension age?
- What is a Master Trust?
- What’s salary sacrifice?
- What does Defined Benefit mean?
- What does Defined Contribution mean?
Employer responsibilities
- Why have I been re-enrolled again even though I opted out?
- Is there anything I can do to prevent being re-enrolled?
- Why doesn’t my enrolment letter tell me why I have been re-enrolled?
- Why didn’t I receive a postponement letter around my re-enrolment date?
- Can I opt out again after re-enrolment?
- When I was first enrolled I had special circumstances, why wasn’t I excluded from re-enrolment?
- What does my employer have to do at re-enrolment?
- Complete guide to re-enrolment
- What happens when an eligible worker has passed their State Pension age?
Key Information
Employer contributions
Employee contributions
Resource Library - About NOW: Pensions
Contact details
About the scheme
- What is the retirement ‘glidepath’?
- When will I receive my annual benefit statement?
- Your pension’s key features
- What fees will members and deferred members be charged?
- A guide to leaving the NOW: Pensions Trust
- What happens to my pension savings if I die before retirement?
- What are my options at retirement?
- When can I retire?
- Are member contributions paid net of basic rate tax?
- Can you accommodate salary sacrifice?
- Does NOW: Pensions tell members how much they have in their pension?
General information
- Online security
- What is the retirement ‘glidepath’?
- When will I receive my annual benefit statement?
- What should I do if I receive an email that may be fraudulent?
- How do I spot a fraudulent email?
- I received an email asking to pay money across to you, is this genuine?
- Who is NOW: Pensions?
- Is the NOW: Pensions Trust operating within the UK Governance framework?