Help Centre for Employers

How do I update an employee record?

You should update all employee records (i.e. name, address change, email etc.) automatically as part of the regular files submitted to us. Our systems will notice when information changes and our records will be similarly updated to reflect this.

The only exception to this is email addresses. As the email address forms the employee online login identifier, you are not allowed to make any changes to an email address. Only in cases where the email address field is empty, are you allowed to add in an email. This could be the case if you have an employee who you’ve previously not had an email address for, but now do, and therefore want to add this to the file so they can receive auto enrolment communication via email in future.

If you need to change an existing email address we will however do this for you. Please contact client support on 033 0100 3399 or clientsupport@nowpensions.com

“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
“Redington’s Investment Committee assigned an Approved Rating to the NPI DGF and positive on the fund.” — Redington