If you don’t have email addresses for some or all of your employees then the communications are delivered to a generic business email address, as individual PDF documents, for forwarding on, by you, to your employees within the statutory timescales (6 weeks).
It’s important that we have a business email address that we can send these communications to in order to help you remain compliant with auto enrolment legislation. We recommend a centrally managed email address is used for this purpose and checked regularly, as each PDF communication is sent as a separate email and must be sent to the individual within 6 weeks.
This article will guide you through how to add or amend the email address for PDF communications setup in Gateway. Those employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their personal email accounts.