Help Centre for Employers

I don’t have email addresses for my employees

If you have asked NOW: Pensions to send out statutory communications to your employees, it is important that you provide us with unique email addresses for each employee via your payroll where email addresses are available. Email addresses also act as a unique login for your employees to access their member account where they can view how much is in their pension.

If you don’t have email addresses for some or all of your employees, then you have the option to have their communications delivered to a generic business email address, as a PDF, for forwarding on by you, to your employees within the statutory timescales (6 weeks).

Please see our Guide to setting up PDF communications in the employer portal for those employees that you don’t have email addresses for.

This option will eliminate the print and post cost you would incur for having communications delivered by post to your employees. The employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.

 

Related resources

How long does it take for communications to send after I upload a file?

Can I get help to ensure my employees receive all of the required communications for auto enrolment?

Will NOW: Pensions undertake communications?

Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC