Help Centre for Employers

I’m a Sage user and I’ve sent contributions across to NOW: Pensions on a “year to date” basis in error, what should I do?

If the payroll period is not displayed as processed in the Payroll Details section of your portal:

You can simply overwrite the data by uploading a correct file. Contributions will be taken as per your new file.

If the payroll period is displayed as processed in the Payroll Details section of your portal and you have received an email confirming the amount to be debited from your account:

1. Contact your bank and ask them to recall the year to date contribution amount. This will be the amount confirmed in the direct debit email. It is important that you do not cancel the direct debit as this will prevent NOW: Pensions from collecting future contributions.

2. Contact NOW: Pensions as soon as possible to let us know that you have uploaded year to date contributions. You will be asked to provide the correct payroll file for the period(s) affected and on receipt NOW: Pensions will start corrective work to ensure your employees’ pension records are accurate.

 

Related resources

How would I know if I’ve sent contributions across to NOW: Pensions on a “year to date” basis?
How do I avoid mistakenly sending contributions across to NOW: Pensions on a “year to date” basis?
When would I need to send contributions across to NOW: Pensions on a “year to date” basis?

Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad