Help Centre for Employers

I’m a Sage user and I’ve sent contributions across to NOW: Pensions on a “year to date” basis in error, what should I do?

If the payroll period is not displayed as processed in the Payroll Details section of your portal:

You can simply overwrite the data by uploading a correct file. Contributions will be taken as per your new file.

If the payroll period is displayed as processed in the Payroll Details section of your portal and you have received an email confirming the amount to be debited from your account:

1. Contact your bank and ask them to recall the year to date contribution amount. This will be the amount confirmed in the direct debit email. It is important that you do not cancel the direct debit as this will prevent NOW: Pensions from collecting future contributions.

2. Contact NOW: Pensions as soon as possible to let us know that you have uploaded year to date contributions. You will be asked to provide the correct payroll file for the period(s) affected and on receipt NOW: Pensions will start corrective work to ensure your employees’ pension records are accurate.

 

Related resources

How would I know if I’ve sent contributions across to NOW: Pensions on a “year to date” basis?
How do I avoid mistakenly sending contributions across to NOW: Pensions on a “year to date” basis?
When would I need to send contributions across to NOW: Pensions on a “year to date” basis?

Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
“Redington’s Investment Committee assigned an Approved Rating to the NPI DGF and positive on the fund.” — Redington