Help Centre for Employers

How do I reconcile or see a breakdown of Direct Debit contributions?

There can often be a mismatch between the contributions that have been deducted from payroll for a specific pay period and the amount that is collected by Direct Debit. These discrepancies can occur for a number of reasons however predominately the discrepancies are due to the employee being in their opt out period or there being a conflict in the data that has been uploaded.

In order to be able to identify and reconcile these discrepancies and see a breakdown of your payments, go to your NOW: Pensions portal and click on ‘Reports’. This is where you will be able to access a ‘Direct Debit Contribution Reconciliation’ report. This report will enable you to reconcile the Direct Debit collections that are made once payroll data has been successfully uploaded and processed through the portal.

The report will allow you to reconcile the contribution figures that are quoted on the Direct Debit collection emails that are issued and also establish why contributions may not have been collected for some employees.

The guide below will provide you with further information on how to access and use the report.

Direct Debit reconciliation guide

Related FAQ:

Can contributions be altered for individual employees?
How can you ensure the correct contributions are being collected?

 

Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland