Help Centre for Employers

How do I change bank details for pension contributions?

Changing bank account details

If you need to change the bank account details for a payroll that has already been set up, you will need to print and complete the Direct Debit Instruction and return it to the address on the form. Please note that we only accept hard copies of the signed Direct Debit Instruction and do not accept scanned copies.

Click here to download the Direct Debit Instruction for contributions

Changing contact details

If you would like to change your contact details for previous payrolls that you have already set up, then please contact our customer support team on 0330 100 3399.

I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
We decided to appoint NOW: Pensions because of the simplicity and robustness of its scheme. The NOW: Pensions product is both cost effective and straightforward to implement... — Mark Roberts, Managing Director at gap personnel
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister