Help Centre for Employers

I’ve received an email about unusual / fluctuating pension contributions. What’s it about and what should I do?

Our systems monitor the contributions employers send across to us and a flag is raised when we spot an unusual pattern.

In this instance we usually send an email to double check with you that the amount submitted is correct.

We know that there can be many legitimate reasons for pension contributions to sometimes fluctuate for example:

  • Increases/decreases in employee salaries
  • Bonus payments to employees
  • The upload contained contributions for multiple pay periods
  • You have changed the frequency of your payroll (e.g. from weekly to monthly)

If this is the case, then the fluctuation is to be expected and you can disregard this email.

But, sometimes mistakes are made which is why we send an email to double check. For example, one of the most common errors is when contributions are sent across to us on a ‘year to date’ basis by mistake. Read more about that here.

If you receive one of these emails please take care to read it. If you are happy that the contributions are correct, there’s nothing you need to do. If they do look unusual, please contact us straight away.

There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
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NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad