Help Centre for Employers

How can an employer make a complaint to NOW: Pensions Ltd?

If you are unhappy with the service you are receiving from us, we would like to put things right. 


In the majority of cases, our client support team will be able to resolve any issues. However, if you feel your concerns have not been fully addressed or resolved, you may wish to make a complaint to our priority support team. This team will review your case and provide you with a dedicated contact who will support you throughout any work that needs to be completed to get matters resolved.


If you remain unsatisfied with the priority support team, please see our employer complaint process which outlines the steps that will be taken to escalate your complaint further.

Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group