Help Centre for Employers

A guide to setting up PDF communications in your employer portal

If you don’t have email addresses for some or all of your employees, then you have the option to have their communications delivered to a generic business email address, as a PDF, for forwarding on by you, to your employees within the statutory timescales (6 weeks).

This Help Centre article will guide you through the PDF communication set up in the employer portal. This option will eliminate the print and post cost you would incur for having communications delivered by post to your employees. The employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.


Step 1
Logging In

First, log in to your Employer Portal using the login name and password details.

  • What is my login name?

    This will be the email address of the primary contact.

  • What is my password?

    This will be the password provided in a separate email.

    Upon first login you will be asked to change the password. Please only click the save button once, as double clicking invalidates the new password.


Step 2
Logged in

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Once logged in, click on 'Company Details' on the left hand menu. If ‘Company Details’ is not shown on the left hand menu, click on ‘Reference Data’ and scroll down until you see ‘Company Details’.


Step 3
Company Selection

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Select the company that you would like to switch PDF communications on within the Company Details List and click ‘Open’. If you are managing multiple company sites, you will need to turn on this facility for each company that you would like to switch on PDF communications for.


Step 4
Email PDF attachments

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Select the ‘Use emailed PDF attachments for employees without an email address held on the Employer Portal’ by ticking the box.


Step 5
Enter Business Email Address

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Enter the generic business email address you have chosen to receive the PDF communications and click save. We recommend the associated inbox is checked daily to ensure that employee communications are forwarded on to the relevant employees as soon as possible, and within the statutory timescales.


Step 6
Save Your Changes

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After you click save, the ‘your changes have been saved’ message will appear.


Step 7
Example of email sent from NOW: Pensions

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Click on the icon to see an example of what an email sent from NOW: Pensions to your generic email address will look like. This will allow you to see, at a glance, the name of the employee and the type of communication attached. Each separate PDF communication will be delivered to your generic email address individually instead of all documents being sent as a batch, making it easier for you to identify which employee should receive the communication.

I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group
We decided to appoint NOW: Pensions because of the simplicity and robustness of its scheme. The NOW: Pensions product is both cost effective and straightforward to implement... — Mark Roberts, Managing Director at gap personnel
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad