Help Centre for Employers

I have validation issues with payroll configuration

This help centre article relates to validation issues when uploading payroll data to the NOW: Pensions portal, specifically the error: ‘The combination of ER CODE, PAY CODE, PAYPERIOD, PAYFREQ and PAYSTART does not match the Payroll configuration’.

This error can be easily resolved by ensuring that the pay period start date on the portal is the same as the pay period start date on your input file.

Example

On the portal you set up pay period 1 with a pay period start date of 01/01/2016 however on your payroll file the pay period start date is 06/01/2016. You just need to open the relevant pay period, amend the pay period start date to 06/01/2016, and click save.

Once you have completed the amendments  you will be able to import your file successfully. Should you still be experiencing issues please call our Customer Support team on 0 333 100 33 99.

Related resources

Guide to common errors and warnings. This guide highlights some of the most common errors and warnings encountered when uploading files through the web portal

I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary