Help Centre for Employers

I have validation issues with payroll configuration

This help centre article relates to validation issues when uploading payroll data to the NOW: Pensions portal, specifically the error: ‘The combination of ER CODE, PAY CODE, PAYPERIOD, PAYFREQ and PAYSTART does not match the Payroll configuration’.

This error can be easily resolved by ensuring that the pay period start date on the portal is the same as the pay period start date on your input file.

Example

On the portal you set up pay period 1 with a pay period start date of 01/01/2016 however on your payroll file the pay period start date is 06/01/2016. You just need to open the relevant pay period, amend the pay period start date to 06/01/2016, and click save.

Once you have completed the amendments  you will be able to import your file successfully. Should you still be experiencing issues please call our Customer Support team on 0 333 100 33 99.

Related resources

Guide to common errors and warnings. This guide highlights some of the most common errors and warnings encountered when uploading files through the web portal

ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
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There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration