Help Centre for Employers

I’ve received an email about unusual / fluctuating pension contributions. What’s it about and what should I do?

Our systems monitor the contributions employers send across to us and a flag is raised when we spot an unusual pattern.

In this instance we usually send an email to double check with you that the amount submitted is correct.

We know that there can be many legitimate reasons for pension contributions to sometimes fluctuate for example:

  • Increases/decreases in employee salaries
  • Bonus payments to employees
  • The upload contained contributions for multiple pay periods
  • You have changed the frequency of your payroll (e.g. from weekly to monthly)

If this is the case, then the fluctuation is to be expected and you can disregard this email.

But, sometimes mistakes are made which is why we send an email to double check. For example, one of the most common errors is when contributions are sent across to us on a ‘year to date’ basis by mistake. Read more about that here.

If you receive one of these emails please take care to read it. If you are happy that the contributions are correct, there’s nothing you need to do. If they do look unusual, please contact us straight away.

We decided to appoint NOW: Pensions because of the simplicity and robustness of its scheme. The NOW: Pensions product is both cost effective and straightforward to implement... — Mark Roberts, Managing Director at gap personnel
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group