Help Centre for Employers

How do I update an employee record?

You should update all employee records (i.e. name, address change, email etc.) automatically as part of the regular files submitted to us. Our systems will notice when information changes and our records will be similarly updated to reflect this.

The only exception to this is email addresses. As the email address forms the employee online login identifier, you are not allowed to make any changes to an email address. Only in cases where the email address field is empty, are you allowed to add in an email. This could be the case if you have an employee who you’ve previously not had an email address for, but now do, and therefore want to add this to the file so they can receive auto enrolment communication via email in future.

If you need to change an existing email address we will however do this for you. Please contact client support on 033 0100 3399 or clientsupport@nowpensions.com

“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration