Help Centre for Employers

I have a file upload error. What does it mean and how do I fix it?

When you encounter an error with your file upload you will need to use the ‘error log’ that has been produced to identify the error. You will then need to correct the field(s) (as identified in the error log) in the file that you originally uploaded. Once that has been completed you will need to upload the complete file again.

Please ensure you also update your master data following any errors so to avoid them being repeated the next time you upload a file.

For more detailed support with some of the most frequent file upload errors, please refer to the Guide to common errors and warnings.

NB: The errors in this document are not definitive and if you come across one that is not listed please contact Employer Support on 0330 100 3399 for further assistance.

…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
“Redington’s Investment Committee assigned an Approved Rating to the NPI DGF and positive on the fund.” — Redington
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister