If you have asked NOW: Pensions to send out statutory communications to your employees, it is important that you provide us with unique email addresses for each employee via your payroll where email addresses are available. Email addresses also act as a unique login for your employees to access their member account where they can view how much is in their pension.
If you don’t have email addresses for some or all of your employees, then you have the option to have their communications delivered to a generic business email address, as a PDF, for forwarding on by you, to your employees within the statutory timescales (6 weeks).
Please see our Guide to setting up PDF communications in the employer portal for those employees that you don’t have email addresses for.
This option will eliminate the print and post cost you would incur for having communications delivered by post to your employees. The employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.