Help Centre for Employers

A guide to setting up PDF communications in your employer portal

If you don’t have email addresses for some or all of your employees, then you have the option to have their communications delivered to a generic business email address, as a PDF, for forwarding on by you, to your employees within the statutory timescales (6 weeks).

This Help Centre article will guide you through the PDF communication set up in the employer portal. This option will eliminate the print and post cost you would incur for having communications delivered by post to your employees. The employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.


Step 1
Logging In

First, log in to your Employer Portal using the login name and password details.

  • What is my login name?

    This will be the email address of the primary contact.

  • What is my password?

    This will be the password provided in a separate email.

    Upon first login you will be asked to change the password. Please only click the save button once, as double clicking invalidates the new password.


Step 2
Logged in

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Once logged in, click on 'Company Details' on the left hand menu. If ‘Company Details’ is not shown on the left hand menu, click on ‘Reference Data’ and scroll down until you see ‘Company Details’.


Step 3
Company Selection

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Select the company that you would like to switch PDF communications on within the Company Details List and click ‘Open’. If you are managing multiple company sites, you will need to turn on this facility for each company that you would like to switch on PDF communications for.


Step 4
Email PDF attachments

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Select the ‘Use emailed PDF attachments for employees without an email address held on the Employer Portal’ by ticking the box.


Step 5
Enter Business Email Address

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Enter the generic business email address you have chosen to receive the PDF communications and click save. We recommend the associated inbox is checked daily to ensure that employee communications are forwarded on to the relevant employees as soon as possible, and within the statutory timescales.


Step 6
Save Your Changes

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After you click save, the ‘your changes have been saved’ message will appear.


Step 7
Example of email sent from NOW: Pensions

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Click on the icon to see an example of what an email sent from NOW: Pensions to your generic email address will look like. This will allow you to see, at a glance, the name of the employee and the type of communication attached. Each separate PDF communication will be delivered to your generic email address individually instead of all documents being sent as a batch, making it easier for you to identify which employee should receive the communication.

NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors