Help Centre for Employers

How do I update an employee record?

You should update all employee records (i.e. name, address change, email etc.) automatically as part of the regular files submitted to us. Our systems will notice when information changes and our records will be similarly updated to reflect this.

The only exception to this is email addresses. As the email address forms the employee online login identifier, you are not allowed to make any changes to an email address. Only in cases where the email address field is empty, are you allowed to add in an email. This could be the case if you have an employee who you’ve previously not had an email address for, but now do, and therefore want to add this to the file so they can receive auto enrolment communication via email in future.

If you need to change an existing email address we will however do this for you. Please contact client support on 033 0100 3399 or clientsupport@nowpensions.com

ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
We decided to appoint NOW: Pensions because of the simplicity and robustness of its scheme. The NOW: Pensions product is both cost effective and straightforward to implement... — Mark Roberts, Managing Director at gap personnel
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group