Help Centre for Employers

How do I update an employee record?

You should update all employee records (i.e. name, address change, email etc.) automatically as part of the regular files submitted to us. Our systems will notice when information changes and our records will be similarly updated to reflect this.

The only exception to this is email addresses. As the email address forms the employee online login identifier, you are not allowed to make any changes to an email address. Only in cases where the email address field is empty, are you allowed to add in an email. This could be the case if you have an employee who you’ve previously not had an email address for, but now do, and therefore want to add this to the file so they can receive auto enrolment communication via email in future.

If you need to change an existing email address we will however do this for you. Please contact client support on 033 0100 3399 or clientsupport@nowpensions.com

ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group
We decided to appoint NOW: Pensions because of the simplicity and robustness of its scheme. The NOW: Pensions product is both cost effective and straightforward to implement... — Mark Roberts, Managing Director at gap personnel
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group