Help Centre for Employers

Complete guide to Direct Debits

As part of the application process when signing up for a NOW: Pensions scheme, you will be asked to complete two Direct Debit Instructions. One is for collection of scheme contributions and the other is for charges. Below you will find details about both.

If multiple signatories are needed to authorise a Direct Debit Instruction, a hard copy will be required. During the online sign up process, you will have been presented with instructions to print, complete and return the paper based Direct Debit.

No payments are raised against a Direct Debit until the paper version has been received. The Direct Debit Instruction can only be set up successfully if:

• you are authorised to sign the Direct Debit
• the bank details provided are correct

Please ensure that you return the Direct Debit Instruction to the address on the form for us to successfully complete your application.

Paying by Direct Debit, over other methods, carries a number of distinct advantages. Direct Debit is a simple and convenient option because it is automated and electronic which will save you time and effort once the initial Direct Debit details have been provided.


Direct Debit for pension contributions

This Direct Debit will be used to collect pension scheme contributions and will also be used in the event that any refunds are required and is separate to the Direct Debit required for charges. Once we have received your payroll data, there is an automatic match of the contribution amount collected. This avoids any unnecessary reconciliation that ultimately slows down the allocation of contributions to your employees.

We will calculate the total contributions and send you an email letting you know the total amount just before we request the money from your bank.

Download the Direct Debit instruction for pension contributions


Direct Debit for charges

If you are in the process of completing an application, you will need to fill in a separate Direct Debit for charges than the one you filled in for contributions. This will be for charges such as the monthly employer service charge and print and posting statutory communications and will only be used if applicable to you.

Download the Direct Debit instruction for charges

...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister