Help Centre for Employers

“Welcome to the Employers toolkit. Let me give you a quick tour.”

The Help Centre can help with attracting new business, educating your clients and also supporting them.

1. You will be given 3 options to choose from. They will all include documents to read and distribute and also helpful video tutorials which you can share with your clients.

2. Below the toolkit button are helpful topics to help you understand the application process and and step by step guide of how to sign up and what to do once you’ve signed up.

3. To continue with your application click the ‘Continue your application’ button below the helpful topics on the left.

General Awareness Pre-Staging Communications & Employee Education Support

Resource Library - Collateral

Collateral - Introduction


These resources will guide you through everything you need to know about NOW: Pensions and what we offer to our clients and members


This section offers you a full guide to everything you need to know about Auto Enrolment and your responsibilities, whether you are an employer, payroll bureau or an adviser.

Resource Library - About NOW: Pensions

These resources will guide you through everything you need to know about NOW: Pensions and what we offer to our clients and members

Why NOW: Pensions for Employers

Whether you have one worker or hundreds, NOW: Pensions provides a simple way to set up and manage your auto enrolment pension. Find out more great reasons to work with NOW: Pensions.

brochure
Auto enrolment costs and charges

A two page document explaining some of the costs that may be associated with setting up a pension scheme, how to keep costs down and how much it costs to use NOW: Pensions.

brochure
An introduction to auto enrolment contributions

The NOW: Pensions contribution models are designed to cater for all requirements, from
those that want to comply with the legislation at minimum cost to those that want to offer
their employees an enhanced benefit. In this document we outline your options.

brochure
The NOW: Pensions auto enrolment solution

This document providers a short introduction into who we are and what we have to offer. Information around getting started with auto enrolment, scheme set up, ongoing management, and associated costs are all covered.

brochure
3 minute guide to NOW: Pensions

An introduction to NOW: Pensions briefly detailing our key services, investment proposition and presenting our Board of Trustees.

brochure
Introducing the NOW: Pensions contribution models

This document outlines the different contribution options NOW: Pensions has to offer. We have devised a set of five standard contribution models designed to cater for every type of business.

brochure
The NOW: Pensions investment approach

Information about NOW: Pensions investment proposition covering our investment strategy, philosophy and management. A useful document in gaining more information on how your money is being managed.

Please note we will be making some changes to this as of the 1st June 2016, please read our announcement of changes document for further details.

brochure

Resource Library - About auto enrolment

This section offers you a full guide to everything you need to know about Auto Enrolment and your responsibilities, whether you are an employer, payroll bureau or an adviser.

An introduction to auto enrolment

A guide to help explain the rules and regulations around auto enrolment including summary of auto enrolment, eligibility of a workforce (eligible jobholders, entitled workers and non-eligible jobholders), timings, member costs and postponement.

brochure
Step by step guide to auto enrolment

This step by step guide will help you understand what is expected of you and how employees may be affected. The steps a broken down to the following categories: Staging dates and planning, Scheme selection, Scheme design and contributions, Payroll integration, Assessing workers, Postponement, Communications, Record keeping and reporting.

brochure
Understanding auto re-enrolment

This document describes the process an employer must follow roughly every three years from their staging date.

brochure
Initial and ongoing employer duties

A two page document displaying an employer’s roles and responsibilities, post their auto enrolment staging date including information on postponement, the first payroll file submission and information required for the declaration of compliance with The Pensions Regulator.

brochure

Resource Library - Signing up

Direct Debit instruction for contributions

A form for employers to complete and return to NOW: Pensions with instructions for their bank to pay for deducting contributions.

form
Direct Debit instruction for charges

A form for employers to complete and return to NOW: Pensions with instructions for their bank to pay for deducting charges, if applicable.

form
For employers: Guide to signing up to the NOW: Pensions scheme

This document outlines the online sign up process. It explains the steps that need to be taken, the information you will need to get started and what NOW: Pensions has to offer.

brochure
Guide to downloading a Direct Debit reconciliation report

This document provides guidance on how to use the Direct Debit contribution reconciliation report that is available on your NOW: Pensions portal.

brochure

Resource Library - Employer portal set up

Guide to setting up and using your employer portal

This is a document guiding employers through the initial set up of their employer portal and includes: logging in, verify company details, employer/admin role account setup, setting up your payroll, postponement decisions and importing employee data.

brochure
Payroll calendar upload template

A template that can be used to bulk upload your payroll timetable. The bulk upload facility allows you to create multiple pay periods in one go. We would suggest that you have a minimum of 3 and a maximum of 12 month’s worth of future pay periods set up at any one time.

template

Resource Library - Employee communication

An Employee’s Guide to Auto Enrolment

A succinct easy to read guide which explains auto enrolment from an employee’s perspective.

brochure
Member booklet

A booklet provided to members of the NOW: Pensions scheme explaining how their money is invested, transferring in other pensions, charges, who to contact and frequently asked questions.

brochure
Template: Tell your employees auto enrolment is coming

A letter which employers can give to their employees outlining when they will be auto enrolled, who is eligible to join and letting them know that NOW: Pensions will be looking after their scheme.

template
For employees: Auto enrolment – what to expect

A one page document which shows members the types of communications they will receive starting with postponement letters, when they will be auto enrolled, welcome letters and annual statements.

brochure
PowerPoint: Introducing your workplace pension

A presentation for employees which highlights: What is auto enrolment, why it is happening, how does it affect me, when will I be auto enrolled, costs, when and how can I take the benefits, what if I don’t join and information about NOW: Pensions.

template
Template: Tell your employees auto enrolment is coming

A letter which employers can give to their employees outlining when they will be auto enrolled, who is eligible to join and letting them know that NOW: Pensions will be looking after their scheme.

template
Information poster suite (A3)

This is an employee education poster package highlighting different auto enrolment messages with contact details (web and phone). Useful for employers to display in their workplace to educate their staff who would like more information on the new legislation.

brochure
Information poster suite (A4)

This is an employee education poster package highlighting different auto enrolment messages with contact details (web and phone). Useful for employers to display in their workplace to educate their staff who would like more information on the new legislation.

poster
Expression of wish form

This document is for members to fill in outlining how they would like to allocate their scheme benefit should they pass away.

form
For members: What can you do with your pension pot

A two page document explaining the new pensions regulations on freedom and flexibility in retirement that came out on 6th April 2015 and the options that are available.

brochure
For members: Your pension’s key features

A summary of the key points employee’s need to know about their pension. It includes a brief description of auto enrolment, how the pension arrangement works, what tax relief means, how much their pension will cost and frequently asked questions.

brochure
A member’s guide to investments

This education brochure details how NOW: Pensions manages a member’s pension savings and how we invest employer and employee contributions. It also includes information on how we look after the money now and in the future.

brochure

Resource Library - Employer portal management

Guide to the generic input file (payroll assessing)

This document is to be used where payroll is undertaking the assessement and is to be used to help you identify the information that should be included on the generic input file including the specific format required for each column so that it can easily be uploaded into the NOW: Pensions portal.

brochure
Guide to the generic input file (NOW: Pensions assessing)

This document is only to be used where NOW: Pensions is performing the assessment functions. Within it you will find the information that is to be included in the generic input file when uploading it to the NOW: Pensions employer portal.

brochure
Guide to the generic input file (voluntary scheme)

This document is for those who have selected a voluntary scheme. It is to be used where payroll is undertaking the assessement but the file being used has no headers. It is to be used to help you identify the information that should be included on the generic input file including the specific format required for each column so that it can easily be uploaded into the NOW: Pensions portal.

brochure
Keep it clean: The dangers of dirty data

This document will help you understand the importance of keeping data clean and how you might overcome data discrepancies.

brochure
Re-enrolment – Updating your NOW: Pensions portal

This document provides guidance on where the NOW: Pensions portal holds your re-enrolment date and and how to update it

brochure
Guide to avoiding data duplications

This document helps identify any potential problematic data to ensure that employee records are not being duplicated and employees are not being paid twice.

brochure
Guide to the generic output file

This document explains the different columns and formatting to be included in the file which is exported from the NOW: Pensions portal.

brochure
Payroll calendar upload template

A template that can be used to bulk upload your payroll timetable. The bulk upload facility allows you to create multiple pay periods in one go. We would suggest that you have a minimum of 3 and a maximum of 12 month’s worth of future pay periods set up at any one time.

template
Your data files explained

The purpose of this document is to help employers understand what a good file looks like so they can understand how errors can happen, why they can cause problems and how to fix these problems with they arise.

brochure
Guide to common errors and warnings

This guide highlights some of the most frequent errors (in no particular order) encountered when uploading payroll files in the NOW: Pensions portal and provides guidance to overcome these issues should they arise.

brochure

Resource Library - Reports & white papers

Pensions Policy Institute report into automatic enrolment changes

This report, published by the Pensions Policy Institute, commissioned by NOW: Pensions, examines the impact of removing the auto enrolment trigger and the “qualifying earnings” bands.

reports
Caveat venditor – The brave new world of auto enrolment whitepapers
Value for money – Assessing value for money in defined contribution default funds

This report published by the Pensions Institute, explores whether the cost of membership offers value for money to the ‘average’ member. It looks at preliminary quantitative and qualitative findings of Caveat Venditor and provides fresh analysis.

reports
Pensions 2022 – A vision of the future

“Pensions 2022 – a vision of the future” is a white paper report that brings together the views of eleven industry experts and commentators on what they hope the world of pensions will look like in 2022 – ten years on from the introduction of auto enrolment – and what they believe needs to happen to make their vision a reality.

whitepapers
Policy of Social Responsibility in Investments – NOW: Pensions Trust

The Policy of Social Responsibility sets out the principles and policies adopted by NOW: Pension Trustee Limited in investing the assets of NOW: Pensions Trust.

videos

Resource Library - About Auto Enrolment

Resource Library - Signing Up

Resource Library - Setting Up

Employer portal set up

Resource Library - Scheme Administration

Managing contributions

Resource Library - About NOW: Pensions

I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors