Help Centre for Employers

Need to get in contact with our support team?

Our UK based support team are available Monday to Friday 8am – 6pm. If you are unable to find the answers to your questions in the Help Centre, then they will be there to help. Please note, that support is available to contacts who are registered with NOW: Pensions.

When you call, we will need to verify your details as part of the NOW: Pensions data protection requirements. Please have the following information to hand.

Employer

  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

Payroll bureau

  • Your 5 digit payroll bureau code
  • The 4 digit employer code to which your query relates to
  • Registered name and postcode of bureau
  • Registered name and postcode of client to which the query relates to

Phone: 0330 100 3336
Email: bureausupport@nowpensions.com

Financial adviser

  • The name and address of the adviser firm for which the adviser works
  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

In order to access information from your clients account you must first be linked in our system. If you did not make the online scheme application on behalf of the employer you may not be linked, in this situation we will need a Letter of Authority or e-mail confirmation from the employer before we can release the scheme information to you.

 

“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary