Help Centre for Employers

Need to get in contact with our support team?

Our UK based support team are available Monday to Friday 8am – 6pm. If you are unable to find the answers to your questions in the Help Centre, then they will be there to help. Please note, that support is available to contacts who are registered with NOW: Pensions.

When you call, we will need to verify your details as part of the NOW: Pensions data protection requirements. Please have the following information to hand.

Employer

  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

Payroll bureau

  • Your 5 digit payroll bureau code
  • The 4 digit employer code to which your query relates to
  • Registered name and postcode of bureau
  • Registered name and postcode of client to which the query relates to

Phone: 0330 100 3336
Email: bureausupport@nowpensions.com

Financial adviser

  • The name and address of the adviser firm for which the adviser works
  • Your unique 4 digit employer code
  • Company name
  • Registered address and postcode of the business

Phone: 0330 100 3399
Email: clientsupport@nowpensions.com

In order to access information from your clients account you must first be linked in our system. If you did not make the online scheme application on behalf of the employer you may not be linked, in this situation we will need a Letter of Authority or e-mail confirmation from the employer before we can release the scheme information to you.

 

NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013