Help Centre for Employers

How can an employer make a complaint to NOW: Pensions Ltd?

If you are unhappy with the service you are receiving from us, we would like to put things right. 


In the majority of cases, our client support team will be able to resolve any issues. However, if you feel your concerns have not been fully addressed or resolved, you may wish to make a complaint to our priority support team. This team will review your case and provide you with a dedicated contact who will support you throughout any work that needs to be completed to get matters resolved.


If you remain unsatisfied with the priority support team, please see our employer complaint process which outlines the steps that will be taken to escalate your complaint further.

NOW: Pensions was attractive to us because the staff were very helpful and they sent over all the information required. This made the decision easy. — Metro Surveillance Group Ltd
Our broker recommended NOW: Pensions, as they believed it would be our best option. We have not been disappointed, the NOW: Pensions customer support teams are great and always available. — Bromborough Paint & Building Supplies Ltd
NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions. — Martin Woods, SALT.agency