Help Centre for Employees

What happens if I leave my employer or the scheme?

Once your employer has informed us of your leaving date we’ll write to you at your home address.

Contributions will no longer be paid into your pension fund. Your monies, known as pension savings, will remain invested. A statement detailing the value of your pension savings will be produced for you once a year.

You may leave your pension savings invested until you choose to retire. Details of the charges you pay as a deferred member of the scheme can be found here. Alternatively, you can transfer your pension savings to another pension provider. NOW: Pensions does not charge for individual transfers.

It is important that you keep all the information we hold for you up to date. This includes changes to your personal details. The easiest way to maintain your details is to write to us at:

NOW: Pensions, Post Handling Centre, St James’s Tower, 7 Charlotte Street, Manchester, M1 4DZ

If you write or contact us, please provide the name of the company you work for, your full name, National Insurance number. If you can locate it, your payroll number would be very helpful (your employer will be able to provide you with this).

If you need any further information or have any questions please contact our UK based member support team on 0330 100 3334. Please have your National Insurance number ready so that we can deal with your enquiry quickly. Lines are open between 9.00am and 5.00pm, Monday to Friday.

Calls may be recorded and monitored for quality purposes.

 

Our broker recommended NOW: Pensions, as they believed it would be our best option. We have not been disappointed, the NOW: Pensions customer support teams are great and always available. — Bromborough Paint & Building Supplies Ltd
NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions. — Martin Woods, SALT.agency
NOW: Pensions was attractive to us because the staff were very helpful and they sent over all the information required. This made the decision easy. — Metro Surveillance Group Ltd