Help Centre for Employees

Employee complaints process

At NOW: Pensions we strive to provide a great service, however, if you think we have got something wrong, please let us know as soon as possible.  We will do our best to put things right.

You can contact us by phone or by post.  Please have your National Insurance number, full name, email address and contact number handy.

Telephone: 0330 100 3334

Postal address: 

Post Handling Centre
St James’s Tower
7 Charlotte Street
M1 4DZ

If you remain dissatisfied with the outcome, you can formalise your complaint via our Internal Dispute Resolution Process (IDRP) that provides a step by step escalation process involving, as needed, the Trustees and The Pensions Ombudsman.

Our broker recommended NOW: Pensions, as they believed it would be our best option. We have not been disappointed, the NOW: Pensions customer support teams are great and always available. — Bromborough Paint & Building Supplies Ltd
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions. — Martin Woods,
NOW: Pensions was attractive to us because the staff were very helpful and they sent over all the information required. This made the decision easy. — Metro Surveillance Group Ltd
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister