Help Centre for Employees

Employee complaints process

We aim to provide you with a good service at all times, but if you are at all unhappy please contact us and we will try to resolve the issue.

Telephone: 0330 100 3334

Postal address: 

Post Handling Centre
St James’s Tower
7 Charlotte Street
M1 4DZ

If you remain dissatisfied with the outcome, you can formalise your complaint via our Internal Dispute Resolution Process (IDRP) that provides a step by step escalation process involving, as needed, the Trustees, the Pensions Advisory Service (TPAS) and The Pensions Ombudsman.

I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister