Help Centre for Employees

Employee complaints process

We aim to provide you with a good service at all times, but if you are at all unhappy please contact us and we will try to resolve the issue.

Telephone: 0330 100 3334

Postal address: 

Post Handling Centre
St James’s Tower
7 Charlotte Street
M1 4DZ

If you remain dissatisfied with the outcome, you can formalise your complaint via our Internal Dispute Resolution Process (IDRP) that provides a step by step escalation process involving, as needed, the Trustees, the Pensions Advisory Service (TPAS) and The Pensions Ombudsman.

There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister