Help Centre for Employees

Employee complaints process

At NOW: Pensions we strive to provide a great service. However, if you think we have got something wrong, please let us know as soon as possible.  We will do our best to put things right.

You can contact us by phone or by post.  Please have your National Insurance number, full name, email address and contact number handy.

Telephone: +44 (0) 330 100 3334

Postal address: 

Post Handling Centre
St James’s Tower
7 Charlotte Street
M1 4DZ

If you remain dissatisfied with the outcome, you can formalise your complaint via our Internal Dispute Resolution Process (IDRP) that provides a step-by-step escalation process. This may involve, as needed, our Trustees and The Pensions Ombudsman.

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,