Help Centre for Employees

Employee complaints process

We aim to provide you with a good service at all times, but if you are at all unhappy please contact us and we will try to resolve the issue.

Telephone: 0330 100 3334

Postal address: 

Post Handling Centre
St James’s Tower
7 Charlotte Street
M1 4DZ

If you remain dissatisfied with the outcome, you can formalise your complaint via our Internal Dispute Resolution Process (IDRP) that provides a step by step escalation process involving, as needed, the Trustees, the Pensions Advisory Service (TPAS) and The Pensions Ombudsman.

NOW: Pensions is supportive, easy for our employees to understand and uncomplicated in terms of its implementation. Its structured approach removes the complicated investment choices & makes auto-enrolment a straightforward and simple process. — Mark Manaton, Managing Director, Blue Arrow Group
“Redington’s Investment Committee assigned an Approved Rating to the NPI DGF and positive on the fund.” — Redington
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors