We aim to provide you with a good service at all times, but if you are at all unhappy please contact us and we will try to resolve the issue.
Telephone: 0330 100 3334
Post Handling Centre
St James’s Tower
7 Charlotte Street
If you remain dissatisfied with the outcome, you can formalise your complaint via our Internal Dispute Resolution Process (IDRP) that provides a step by step escalation process involving, as needed, the Trustees, the Pensions Advisory Service (TPAS) and The Pensions Ombudsman.