No. We only ever receive contributions to your workplace pension savings from your employer. No one from NOW: Pensions will ever email you, or phone you, to ask you to pay money to us.
If you’re not sure whether a communication from us is genuine, please email us at firstname.lastname@example.org or call us on 0330 100 3334 (Monday to Friday, 9am to 5pm). So we can keep your details safe we’ll ask for your full name, your address and your National Insurance number. (We might record your call to help us improve our service to you.)