This is because these members have more than one pension savings record with us. Reasons for this could include:
- they left the Scheme and re-joined at a later date
- their payroll frequency has changed – for example, from weekly to monthly
- they’ve worked for more than one company using NOW: Pensions as their workplace pension provider.
If a member gets several benefit statements for the same Scheme year, they don’t supersede each other – they’re for separate records. They’ll need to add all the values together to give the total value of the fund in the Scheme. Each statement has a unique reference number and will also show the NOW: Pensions contract ID