To ensure you don’t accidentally upload duplicate records to your employer website, check your employee records regularly and make sure you, or your payroll department, enter Payroll Codes and payroll numbers in a consistent way. This reduces the risk of split pension savings, multiple charges and mis-timed communications for your employees.
The first time an employee is listed on the file, your employer Gateway website will generate their unique NOW: Pensions contract ID. Most employees will only have one contract ID.
Other reasons for duplicates
Other common reasons for duplicate records include formatting issues within the CSV file, employees changing from one payroll to another or employees re-joining the company.