If you’re a member of our Scheme you can contact us by email, phone or post. Please have your National Insurance number, email address and contact number handy.
Phone: 0330 100 3334 (Monday to Friday, 9am-5pm)
Or, write to: NOW: Pensions, Maclaren House, Talbot Road, Stretford, Manchester, M32 0FP
We aim to resolve complaints promptly and fairly. If you’re not happy with the way we’ve handled your complaint you can use our formal complaints process, the Internal Dispute Resolution Process.
If you’re an employer who has a Scheme with us and you’d like to make a complaint, you can contact us by email or phone.
Phone: 0330 100 3336 (Monday to Friday, 9am-5pm).