We aim to make pension saving and workplace pensions simple, and we work hard to provide an excellent service.

However, if we’ve got something wrong and you have a complaint about our workplace pension or our service, please tell us as soon as possible. We’ll do our best to put things right.

If you’re a member of our Scheme you can contact us by email, phone or post. Please have your National Insurance number, email address and contact number handy.


Phone: 0330 100 3334 (Monday to Friday, 9am-5pm)

Or, write to: NOW: Pensions, Maclaren House, Talbot Road, Stretford, Manchester, M32 0FP

We aim to resolve complaints promptly and fairly. If you’re not happy with the way we’ve handled your complaint you can use our formal complaints process, the Internal Dispute Resolution Process.

How do I make a complaint?

If you’re an employer who has a Scheme with us and you’d like to make a complaint, you can contact us by email or phone.
Phone: 0330 100 3336 (Monday to Friday, 9am-5pm).

Our complaints process for employers