Get in touch

We try to make sure everything is working smoothly but sometimes you may need to get in touch with us.

You may be able to find the answer to your query in our Help Centre, but in case you still need our help, please use the relevant contact details provided below and we’ll do our best to help as quickly as we can.


General enquiries


Our member support centre is open 9am to 5pm Monday to Fridays. When you call, please quote your NOW: Pensions ID number, your full name and National Insurance number. This will help us to help you faster. We may record calls to improve our service to you.

Telephone: +44 (0) 330 100 3334


complaints process (1)


If you think we have got something wrong, please let us know as soon as possible. We will do our best to put things right. If you have a complaint you can contact us by phone or post. Please have your NOW: Pensions ID number, National Insurance Number, full name, email address and contact number handy.

Telephone: +44 (0) 330 100 3334
Postal address: Post Handling Centre, St. James’s Tower, 7, Charlotte Street, Manchester, M1 4DZ

Find out more about our complaints process >> 




We’re always looking for ways to improve our service. So we’ve set up a space for you share your thoughts with us.

Take our short survey and you’ll be entered in a draw with a chance to win £100 Red Letter Days vouchers.

To the survey >> 

NOW: Pensions has a good technical infrastructure combined with a pension product suitable for our team. We couldn’t be happier with NOW: Pensions.
Martin Woods,