Operations Administrator

Job Reference NumberNP13
Position StatusFull time, Permanent

Our mission is to help everyone save for a more financially secure future. This means achieving the best financial outcomes for our own members, while fighting for a fair pension system to enable all pension savers to enjoy the retirement they deserve. We do this by highlighting pension inequalities and campaigning for change.

At NOW: Pensions we pride ourselves on offering a high quality and high performing workplace pension that is simple and straightforward at low cost.

We always put our customers at the heart of everything we do and make it our priority to ensure that our customers get the most value for their money.

We want to establish long term relationships by ensuring that our proposition delivers on its promises today and well into the future.

Diversity & Inclusion                                                                           

We are an equal opportunity employer and value diversity at NOW: Pensions. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role and Responsibilities

NOW: Pensions is looking for an Operations Administrator to join our Operations department reporting directly to Operations Management. It’s an exciting time to be joining NOW: Pensions as we are entering the next phase of our journey looking at how we change the face of the pensions industry.

As an Operations Administrator, you will be expected to work well in a team environment to attain high levels of productivity. Duties will include, but are not limited to:

  • Ensuring work is completed to a good standard and ensuring best outcomes for the members of the scheme
  • Supporting the wider business teams to follow policy conditions, business rules and procedures effectively
  • Understanding client requirements and ensuring work is completed to a high standard
  • Following case resolution processes which may include client contact both written and verbal
  • Keeping up to date with all technical and legislative changes
  • Taking responsibility for using and promoting best practice
  • Reviewing and challenging current systems and processes for efficiency, advising on improvements where necessary
  • Have an awareness of our key controls and be aware of risk policies
  • Ensure NOW: Pensions fulfils its obligations and is compliant with the General Data Protection Regulation (GDPR) and The Pensions Regulator

Skills and Experience


  • Intermediate to Advanced Excel skills, knowledge of pivot tables and formulas
  • Must be a quick learner and able to adapt to change easily.
  • Must be able to work to under pressure and to tight deadlines.
  • Excellent communication skills, both written and verbal
  • Experience dealing with inbound and outbound calls
  • Strong attention to detail
  • Good decision-making skills
  • A proactive attitude and can-do approach to work requirements
  • Highly organised and able to objectively prioritise own work
  • Ability to work on own initiative and as part of a team to achieve unified goals
  • Confidence when talking to internal and external stakeholders at all levels


  • Experience working as an administrator of pension schemes, for a life and pensions provider, or within an investment administration function (with knowledge of the operation of Defined Contribution pension arrangements)
  • Knowledge of Automatic Enrolment and Master Trusts
  • Familiar with payroll and pension scheme reporting and control requirements
  • Administration experience in a regulated financial services organisation
  • Data analysis skills/experience

Communication and Relationships

This role requires the establishment and maintenance of excellent relationships with a wide variety of stakeholder groups, colleagues, teams, and external suppliers.

Management of Risk & Compliance

It is every employee’s responsibility to take responsibility for Risk and Compliance in their day-to-day work. You will need to demonstrate adherence to external and internal risks and compliance, as well as ensuring regulatory and legal standards are met. You will actively follow all relevant procedures, mandatory training requirements and keeping appropriate records, reporting to Compliance any areas of concern.


Amongst other benefits we offer the following*:

  • Competitive Basic Salary
  • Discretionary Bonus Scheme
  • Contributory pension scheme (5% Employee / 10% Employer (total 15%))
  • 25 days Annual Leave, increasing to 30 days after two years employment (plus the eight Bank Holidays in England and Wales)
  • Private Healthcare
  • Life Insurance

Privacy Statement

By submitting your application, you consent to NOW: Pensions Ltd (“NOW: Pensions”) processing your personal data including, where applicable, sensitive personal data to consider your suitability for employment with NOW: Pensions. You can withdraw your application and the consent for processing your personal data at any time. Your personal data will be retained by us only for so long as is necessary to consider your application. If you are successful in the recruitment process, depending on the role that you have applied for, we may need to undertake screening checks on you and may need to pass your personal data to a third party. We will seek your permission before we do this. If you are successful and become an employee of NOW: Pensions, your personal data may become a part of your personnel file. For further information on how NOW: Pensions processes your personal data and on your rights in respect of the data, please visit: https://www.nowpensions.com/about/careers/

To apply for this vacancy please email your CV to recruitment@nowpensions.com referencing job number NP13.