Case study | Richardsons Yacht Services Limited

Richardsons Yacht Services Limited have 19 employees, they were established in 1988, Richardson’s Yacht Services has retained its status as a local, family run business with its core values at the heart of all operations. They simply wanted to share their love of all things boats. Building and servicing yachts is what they’re good at, and it’s what they do. Their current location remains on the Isle of Wight at Island Harbour Marina, situated on the River Medina.

Richardsons Yacht Services Limited kindly provided us with their feedback about their auto enrolment journey with NOW: Pensions. We asked a series of questions and here’s what they had to say:

Describe your company’s journey towards auto enrolment compliance – what did you find easy and/or difficult?

Initially the thought of auto enrolment was very daunting, as this is a totally new area to me. A lot of time was taken up researching various options – which provider/scheme fitted in best with our company and our staff.

We chose NOW: Pensions as they had a good reputation and apart from the time/labour spent in setting up the scheme there were no additional costs.

During your search for the perfect workplace pension provider, what were the main criteria that you wished the solution to cover in order to ensure your business needs were catered for?

A good reputation with a proven track record and low setup costs. Along with a good support package.

Describe your selection process and what you found most attractive at NOW: Pensions and its’ auto enrolment pension scheme?

Relatively easy to implement and low cost.

What made you choose NOW: Pensions overall apart from the competition?

Their proven track record and cost in setting up the scheme with excellent support.

Describe the solution that you’re provided with by NOW: Pensions, what it is, how it works?

We have a workplace pension which works alongside our Sage Payroll and is in line with Government guidelines.

During implementation of the solution, what problems developed and how did NOW: Pensions help you to resolve these problems?

Making sure all the payroll systems ‘talked’ to each other and understanding how the NOW: Pensions website works. General understanding of the pension system will come with more time, practice and experience.

What are the three words that would describe your experience when dealing with NOW: Pensions?

Helpful, friendly and available

And finally, would you recommend the NOW: Pensions’ solution to your peers?



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