* Source: our member satisfaction score is based on the percentage of positive verbatim feedback we received via our email and phone support channels between April and December 2022.
What our customers say
Every month our UK-based support teams help thousands of customers. Read what some of them have to say about their experiences with NOW: Pensions.
One of your advisers has gone above and beyond to help my client achieve her goals. He was extremely helpful, professional, knowledgeable and couldn't do enough for us. A rare gem in the world of customer service.
Very efficient service with quick turnaround response time. Thank you!
Information spot on, request done in minutes.
I deal with 4 other pensions providers and I wish they were all NOW: Pensions.
It was my first ever pension fund and your colleague over the phone has been really great and patient and to my satisfaction. Thank you.
The agent explained everything in detail which made it easy to understand.
From my first initial enquiry to receiving my paperwork, I have been most impressed with the level of customer service.
Great polite service on every call and dealt with very quickly & professionally.
Improvements we're working on
We’re always working to improve our services. Recently we’ve:
- published new easy-to-follow videos which show employers how to add to and edit their Gateway account – in their own time.
- made payment times quicker for members who want to transfer their pension savings, or take their savings for retirement
- launched an online contact form to speed up interactions and get answers to our members as soon as possible.
We love hearing from our customers and reading our NOW: Pensions reviews. If you’re happy with the service you’ve received, if you’ve got a question we can help with or if you’d like to suggest improvements, please get in touch and let us know.