Reviews from our customers

We’re proud of the service we offer – but don’t just take our word for it! Read some of our customer reviews and find out what we’re doing to make our service even better.

NOW: Pensions in numbers

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1.9 million+

members trust us with their pensions
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30,000+

employers and payroll bureaus work with us
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£3 billion

worth of assets are under our management
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90%

of members are satisfied with our service*

What our customers say

Every month our UK-based support teams help thousands of customers. Read what some of them have to say about their experiences with NOW: Pensions.

One of your advisers has gone above and beyond to help my client achieve her goals. He was extremely helpful, professional, knowledgeable and couldn't do enough for us. A rare gem in the world of customer service.
Sabrina, translator who called us on behalf of one of our members, 7 January 2021
The agent was very helpful and patient with talking me through opting out online. Made it very easy for me.
Member, 1 March 2022
I deal with 4 other pensions providers and I wish they were all NOW: Pensions.
Employer, January 2022
It was my first ever pension fund and your colleague over the phone has been really great and patient and to my satisfaction. Thank you.
Member, 8 March 2022
From my first initial enquiry to receiving my paperwork, I have been most impressed with the level of customer service.
Member, 15 April 2022
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Improvements we're working on

We’re always working to improve our services. Recently we’ve: 

We love hearing from our customers. If you’re happy with the service you’ve received, if you’ve got a question we can help with or if you’d like to suggest improvements, please get in touch and let us know.

Contact us

* Source: our member satisfaction score is based on the percentage of positive verbatim feedback we received via our email and phone support channels between January and March 2022.