* Source: our member satisfaction score is based on the percentage of positive verbatim feedback we received via our email and phone support channels between January and March 2022.
What our customers say
Every month our UK-based support teams help thousands of customers. Read what some of them have to say about their experiences with NOW: Pensions.

Improvements we're working on
We’re always working to improve our services. Recently we’ve:
- made payment times quicker for members who want to transfer their pension savings, or take their savings for retirement
- launched an online contact form to speed up interactions and get answers to our members as soon as possible.
We love hearing from our customers. If you’re happy with the service you’ve received, if you’ve got a question we can help with or if you’d like to suggest improvements, please get in touch and let us know.