Reviews from our customers

We’re proud of the service we offer – but don’t just take our word for it! Read some of our customer reviews and find out what we’re doing to make our service even better.

NOW: Pensions in numbers


1.9 million+

members trust us with their pensions


employers and payroll bureaus work with us

£3 billion

worth of assets are under our management


of members are satisfied with our service*

What our customers say

Every month our UK-based support teams help thousands of customers. Read what some of them have to say about their experiences with NOW: Pensions.

One of your advisers has gone above and beyond to help my client achieve her goals. He was extremely helpful, professional, knowledgeable and couldn't do enough for us. A rare gem in the world of customer service.
Sabrina, translator who called us on behalf of one of our members, 7 January 2022
The agent was very helpful and patient with talking me through opting out online. Made it very easy for me.
Member, 1 March 2022
Information spot on, request done in minutes.
Member, 19 May 2022
I deal with 4 other pensions providers and I wish they were all NOW: Pensions.
Employer, January 2022
It was my first ever pension fund and your colleague over the phone has been really great and patient and to my satisfaction. Thank you.
Member, 8 March 2022
Now I understand my options to achieve what I would like to. The process also looks simple and straightforward. Many thanks for your help!
Member, 8 June 2022
From my first initial enquiry to receiving my paperwork, I have been most impressed with the level of customer service.
Member, 15 April 2022
Man walking with small child on his shoulders

Improvements we're working on

We’re always working to improve our services. Recently we’ve: 

We love hearing from our customers. If you’re happy with the service you’ve received, if you’ve got a question we can help with or if you’d like to suggest improvements, please get in touch and let us know.

Contact us

* Source: our member satisfaction score is based on the percentage of positive verbatim feedback we received via our email and phone support channels between January and June 2022.