Help Centre for Employers

What do I do if I’ve under paid contributions?

If the payroll period is still live, you can go back into your payroll file and upload the correct contribution amounts.

You can change your payroll file upload multiple times leading up to your processing date. Only the most recent file will be processed.

If the payroll period has been processed you can adjust the contributions on the next payroll to be fixed/balanced next month.

If the you have taken the right amount from your employees but inputted the wrong amount on your payroll then you will need to contact Employer Support directly on 0 330 100 3399.

I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
We decided to appoint NOW: Pensions because of the simplicity and robustness of its scheme. The NOW: Pensions product is both cost effective and straightforward to implement... — Mark Roberts, Managing Director at gap personnel
...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013