Help Centre for Employers

What do I do if I’ve under paid contributions?

If the payroll period is still live, you can go back into your payroll file and upload the correct contribution amounts.

You can change your payroll file upload multiple times leading up to your processing date. Only the most recent file will be processed.

If the payroll period has been processed you can adjust the contributions on the next payroll to be fixed/balanced next month.

If the you have taken the right amount from your employees but inputted the wrong amount on your payroll then you will need to contact Employer Support directly on 0 330 100 3399.

I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
We chose NOW: Pensions as it has the best cultural fit for ISS and we believe it will offer our employees the best mix of long term investment returns, strong risk management and low scheme costs for members. NOW: Pensions already has the experience… — Matthew Brabin, CFO, ISS UK
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
I'm excited by the opportunity to help bring to the UK auto-enrolment market NOW: Pensions, a customer-friendly and responsive trust-based alternative to NEST and to contract-based offerings. — Chris Daykin, the former Government Actuary
There is a need for a member-centric solution designed for ease of use with low costs and cutting edge investment strategy, which delivers long term stable returns. ATP's in-house investment capabilities, combined with our novel and innovative… — Lars Rohde, Governor of the National Bank of Denmark and Former CEO of ATP Group