Help Centre for Employers

I’m a Sage user and I’ve sent contributions across to NOW: Pensions on a “year to date” basis in error, what should I do?

If the payroll period is not displayed as processed in the Payroll Details section of your portal:

You can simply overwrite the data by uploading a correct file. Contributions will be taken as per your new file.

If the payroll period is displayed as processed in the Payroll Details section of your portal and you have received an email confirming the amount to be debited from your account:

1. Contact your bank and ask them to recall the year to date contribution amount. This will be the amount confirmed in the direct debit email. It is important that you do not cancel the direct debit as this will prevent NOW: Pensions from collecting future contributions.

2. Contact NOW: Pensions as soon as possible to let us know that you have uploaded year to date contributions. You will be asked to provide the correct payroll file for the period(s) affected and on receipt NOW: Pensions will start corrective work to ensure your employees’ pension records are accurate.

 

Related resources

How would I know if I’ve sent contributions across to NOW: Pensions on a “year to date” basis?
How do I avoid mistakenly sending contributions across to NOW: Pensions on a “year to date” basis?
When would I need to send contributions across to NOW: Pensions on a “year to date” basis?

...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
I am excited to be joining such a distinguished Board of Trustees, over-seeing a modern, transparent, cost efficient and high-performing pension fund. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
I firmly believe in NOW: Pensions' principle that everyone deserves the right to a better retirement. I look forward to being part of the team which aims to achieve this in the UK. — Win Robbins, former Head of European Fixed Income Barclays Global Investors