Help Centre for Employers

How can an employer make a complaint to NOW: Pensions Ltd?

If you are unhappy with the service you are receiving from us, we would like to put things right. 


In the majority of cases, our client support team will be able to resolve any issues. However, if you feel your concerns have not been fully addressed or resolved, you may wish to make a complaint to our priority support team. This team will review your case and provide you with a dedicated contact who will support you throughout any work that needs to be completed to get matters resolved.


If you remain unsatisfied with the priority support team, please see our employer complaint process which outlines the steps that will be taken to escalate your complaint further.

NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors
…We pride ourselves on our abilities to make the perfect match for both clients and workers. Our decision to appoint NOW: Pensions came as a result of wanting a quality workplace pension scheme that is structured, simple and easy for us to… — Ian Naylor, Legal Director of Randstad
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister
I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary