Help Centre for Employers

I’ve received an email about unusual / fluctuating pension contributions. What’s it about and what should I do?

Our systems monitor the contributions employers send across to us and a flag is raised when we spot an unusual pattern.

In this instance we usually send an email to double check with you that the amount submitted is correct.

We know that there can be many legitimate reasons for pension contributions to sometimes fluctuate for example:

  • Increases/decreases in employee salaries
  • Bonus payments to employees
  • The upload contained contributions for multiple pay periods
  • You have changed the frequency of your payroll (e.g. from weekly to monthly)

If this is the case, then the fluctuation is to be expected and you can disregard this email.

But, sometimes mistakes are made which is why we send an email to double check. For example, one of the most common errors is when contributions are sent across to us on a ‘year to date’ basis by mistake. Read more about that here.

If you receive one of these emails please take care to read it. If you are happy that the contributions are correct, there’s nothing you need to do. If they do look unusual, please contact us straight away.

Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
We chose NOW: Pensions as it has the best cultural fit for ISS and we believe it will offer our employees the best mix of long term investment returns, strong risk management and low scheme costs for members. NOW: Pensions already has the experience… — Matthew Brabin, CFO, ISS UK
“We were impressed with the simplicity of its scheme. The ease of implementation was also a big plus for us and has removed much of the administrative headache.” — Neil Tune, HR director at Fitness First
...its simple design means the pressure is taken off us as the employer and avoids costly administration charges, whilst removing the burden of choice and ensuring the best possible retirement outcome for our employees. — Matthew Johnson, Head of Compensation and Benefits at Adecco Group UK & Ireland
I am backing NOW: Pensions, the ATP project, because I believe it will encourage transparency, low costs and decent returns for millions of British employees. — Nigel Waterson, former Shadow Pensions Minister