Help Centre for Employers

A guide to setting up PDF communications in your employer portal

If you don’t have email addresses for some or all of your employees, then you have the option to have their communications delivered to a generic business email address, as a PDF, for forwarding on by you, to your employees within the statutory timescales (6 weeks).

This Help Centre article will guide you through the PDF communication set up in the employer portal. This option will eliminate the print and post cost you would incur for having communications delivered by post to your employees. The employees that have provided email addresses will continue to receive statutory auto enrolment communications direct to their email accounts, as this remains the most efficient delivery method.


Step 1
Logging In

First, log in to your Employer Portal using the login name and password details.

  • What is my login name?

    This will be the email address of the primary contact.

  • What is my password?

    This will be the password provided in a separate email.

    Upon first login you will be asked to change the password. Please only click the save button once, as double clicking invalidates the new password.


Step 2
Logged in

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Once logged in, click on 'Company Details' on the left hand menu. If ‘Company Details’ is not shown on the left hand menu, click on ‘Reference Data’ and scroll down until you see ‘Company Details’.


Step 3
Company Selection

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Select the company that you would like to switch PDF communications on within the Company Details List and click ‘Open’. If you are managing multiple company sites, you will need to turn on this facility for each company that you would like to switch on PDF communications for.


Step 4
Email PDF attachments

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Select the ‘Use emailed PDF attachments for employees without an email address held on the Employer Portal’ by ticking the box.


Step 5
Enter Business Email Address

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Enter the generic business email address you have chosen to receive the PDF communications and click save. We recommend the associated inbox is checked daily to ensure that employee communications are forwarded on to the relevant employees as soon as possible, and within the statutory timescales.


Step 6
Save Your Changes

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After you click save, the ‘your changes have been saved’ message will appear.


Step 7
Example of email sent from NOW: Pensions

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Click on the icon to see an example of what an email sent from NOW: Pensions to your generic email address will look like. This will allow you to see, at a glance, the name of the employee and the type of communication attached. Each separate PDF communication will be delivered to your generic email address individually instead of all documents being sent as a batch, making it easier for you to identify which employee should receive the communication.

I've known ATP for many years and have enormous respect for the effectiveness of their investment strategy. I'm convinced that NOW: Pensions can become a major player in the UK and look forward to being a part of that success. — Chris Daykin, the former Government Actuary
Why do we insist on having a choice of fund manager when the evidence shows there is usually no benefit to be gained…and there is always a negative impact in terms of cost? — Anthony Hilton financial editor of the Evening Standard writing in Pensions World, June 2013
Over a short period of time, NOW: Pensions has established itself as a respected and credible player in the UK workplace pensions market attracting thousands of employers and hundreds of thousands of members. Joining the team at such a crucial time… — Jocelyn Blackwell, Founder of Dunnett Shaw and Raising Standards in Pensions Administration
ATP comes to the UK pensions world with the highest commendations from the Danish trade unions, employers and government. NOW: Pensions' offering in the UK will be high quality, low cost, and honest and I'm proud to be associated with it. — John Monks, member of House of Lords and former General Secretary of ETUC and TUC
NOW: Pensions' risk management and diversified growth fund are state of the art. — Win Robbins, former Head of European Fixed Income Barclays Global Investors